IRA

At Irtida Royal Atelier, your privacy and the protection of your personal data are extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website or engaging with our services, you agree to the terms set out in this policy.

Information We Collect:
We may collect the following types of personal and non-personal information:

Personal Information: Name, Email address, Phone number, Billing and shipping addresses, Payment information (processed securely via third-party gateways), Order history and preferences
Non-Personal Information: IP address, Browser type and version, Device information, Site usage and behaviour (via cookies and analytics)

How We Use Your Information:
Your information is used for the following purposes:

To process and fulfil your orders
To communicate with you about your order, delivery, or support queries
To personalise your shopping experience
To send newsletters or promotional offers (if you opt in)
To improve our website, products, and services
To prevent fraud or misuse of our platform
To comply with legal or regulatory obligations

Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your browsing experience. These help us:

Remember your preferences
Understand browsing behavior
Deliver relevant content and ads
Measure the effectiveness of our marketing efforts

You can choose to disable cookies via your browser settings; however, this may impact site functionality.

Sharing of Information:
We do not sell or rent your personal information. However, we may share it with trusted third parties only in the following situations:

Payment gateways (e.g., Stripe, PayPal) for secure payment processing
Shipping partners to fulfill and track orders
Marketing platforms for email or SMS communications (only if opted-in)
Legal authorities when required to comply with applicable laws and regulations

All third parties are required to handle your data in accordance with privacy best practices.

Data Security:
We take appropriate technical and organizational measures to secure your personal data from unauthorized access, alteration, disclosure, or destruction.

Our site uses SSL encryption to protect data during transmission
Sensitive information is stored securely with access limited to authorized personnel
Regular audits and updates are conducted to safeguard our digital infrastructure

However, no method of online transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights:
As a user, you have the right to:

Access the personal data we hold about you
Request correction of any inaccurate or outdated information
Withdraw consent or opt out of marketing communications at any time
Request deletion of your data (subject to order or legal obligations)
File a complaint with a relevant data protection authority if you believe your rights are being violated

For any of the above requests, please email support@irtida.com.

Retention of Data:
We retain your information only as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, and accounting requirements. When no longer needed, your data will be securely deleted or anonymised.

Third Party Links:
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of these external sites. We encourage you to read their privacy policies before providing personal information.

Children’s Privacy:
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe we may have inadvertently collected data from a child, please contact us immediately.

Changes to This Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website. Continued use of the site constitutes acceptance of the updated policy.

Contact: support@irtida.com

Contact Us:
For questions or concerns regarding this Privacy Policy, please contact us:
Email: support@irtida.com
Contact number: +971 55 212 800